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Featured Topic: Business Process Improvement

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On-Demand Courses

AI Chat Prompts for Business Analysis

This course shows business analysis professionals of all experience levels how to craft effective prompts to achieve desired results in their analysis work. Instructor Jamie Champagne demonstrates how to adjust and evolve both the content and phrasing of generative AI prompts to enhance efficiency and effectiveness.

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Brainstorming Tools

Jamie introduces you to some of the most effective tools to facilitate brainstorming. She presents some key goals and approaches for using digital brainstorming tools in-person, virtually, or in a hybrid environment. She goes over various popular collaboration tools.

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Build an AI Requirements Coach for Business Analysis

This course shows you how to build a custom GPT designed to coach you through writing strong, actionable requirements—no code required. Whether you're a business analyst, project manager, or stakeholder navigating project documentation, learn how to craft a ChatGPT assistant that provides clarity, structure, and feedback whenever you’re working with requirements.

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Business Analysis: Essential Facilitation and Workshop Skills

This course covers how to facilitate sessions from one-on-one meetings to large workshops with common examples of activities business analysts or anyone doing business analysis work often perform.

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Business Analysis: Essential Tools and Techniques
This technology-agnostic course employs different technologies to show you how to set up and deliver key business analysis artifacts. Through the setup and use of a requirements traceability matrix, Jamie highlights traceability.
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Business Analysis Skills to Develop for Future Success

Learn how to meet the needs of your team—today and tomorrow—and shift your perspective to increase your odds of success. Along the way, Jamie offers insights on key business analysis tasks such as leveraging product road maps, building and utilizing backlogs, and employing constant reprioritization.

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Data-Driven Decision-Making for Business Professionals

Business professionals need to know how to use and understand data today to be successful tomorrow. Jamie covers the information, skills, and practices that you need to make smart, fast, and informed business decisions. 

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Data-Driven Decision-Making for the Real World

It doesn’t matter where you work—decision-making is a difficult but unavoidable fact of life. In this course, Jamie shows you how to use data to drive better decision-making, inform long-term strategic planning, and deliver successful and sustainable outcomes in all areas of business.

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Facilitating a Collaborative Strategic Planning Session

This course covers everything you need to know, from the early stages of ideation through implementing key objectives and defining metrics for actionable success.

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How to Perform Business Analysis in a Virtual Environment

Come learn and see how to do analysis work in virtual environments! Jamie shows you how to do process modeling and brainstorming and prioritization in virtual environments! Get comfortable facilitating teams using your business analysis skills and techniques in virtual environments!

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Hybrid Facilitation for Business Analysis

Hybrid work environments provide a unique set of business constraints and opportunities. In this course, targeted specifically at business analysis professionals, Jamie offers insights and practical strategies for facilitators of hybrid teams, showing you how to collaborate more effectively with team members and deliver higher-quality outcomes in any business environment.

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Lucidchart for Business Analysis

Lucidchart is a popular and accessible tool to those doing analysis work, but it has many useful capabilities beyond its most commonly-used functions. In this course, Jamie provides context and examples that can help analysts get the most value for their investment in this incredible tool.

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Making the Business Case for AI in Your Company

This course builds the business case for artificial intelligence by considering AI as a business opportunity that meets the needs of an organization today and drives the business success for the organization’s future.

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Mural for Business Analysis

Mural is a popular and easy-to-use tool that’s most often applied to online collaboration and analysis work, but it’s capable of much more. In this course, Jamie helps you understand your stakeholders through visual analysis using Mural. She walks you through crafting personas and describing user journeys to help focus on customers. 

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Process Model Analysis

Explore how to optimize supply chain management through detailed process analysis. Learn about identifying bottlenecks and inefficiencies in supply chain logistics and vendor management. Discover techniques such as process decomposition, root cause analysis, and using fishbone diagrams to simplify complex workflows and resolve issues effectively.

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Project Management in Zoho Projects

If you’re responsible for managing the activities of a project—any project—Zoho Projects was designed just for you. It gives you the power to define, customize, track, and manage project activities with its easy-to-use, built-in core features. Learn how to leverage Zoho Projects like a pro and create more effective and successful outcomes as a project manager.

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Studying for the Certified Business Analysis Professional CBAP

Taking the Certified Business Analysis Professional™ (CBAP®) exam is a big step, and a great move for your career. CBAP® certification proves that you have the knowledge and the experience to lead projects to success. Jamie has helped hundreds of professionals train for this exam, and she’s prepared this online course to share her proven study tips and techniques with you.

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Using AI Generate Business Analysis Deliverables

In this course, you will walk through various generative AI technologies showing you the approach to take to have these emerging technologies facilitate business analysis work. Explore how AI apps can streamline your communications, enhance productivity, and help you verify and validate business analysis work while speeding the delivery of business analysis deliverables.

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What Not to Do on Change Work

All too often, change work is unsuccessful, but that’s not because of a lack of effort or vision. Rather, what’s most important is how you understand the effects of certain changes so you can address them as you go. In this course, join Jamie and take a deep dive into change work, its benefits, key challenges, and how to avoid making business-critical mistakes that can derail your teams, stakeholders, and projects.

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Business Analysis: Planning & Ensuring Success

This course shows you how to approach planning and improving your business analysis activities by walking you through the tasks in the business analysis planning and monitoring knowledge area.

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Certificate in Cybersecurity Analysis (IIBA®- CCA): Certification Overview and Study Plan

This course will teach you the requirements & value of obtaining the IIBA®-CCA. Certifications are valuable career tools to help acknowledge your skills & capabilities as you continue to grow and develop in your career, especially in a world driven by technology & open to cybersecurity considerations at every turn.

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Certificate in Cybersecurity Analysis (IIBA®- CCA): Cybersecurity Analysis Techniques

In this course, Certificate in Cybersecurity Analysis (IIBA®- CCA): Cybersecurity Analysis Techniques, you’ll learn key techniques to utilize when working with technology and needing to address cybersecurity requirements.

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Certificate in Cybersecurity Analysis (IIBA®-CCA): Cybersecurity Operational Components

In this course, Certificate in Cybersecurity Analysis (IIBA®-CCA): Cybersecurity Operational Components, you’ll learn what cybersecurity risks emerge in the daily operations in the context of the business.

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Certificate in Cybersecurity Analysis (IIBA®- CCA): Cybersecurity Risks and Controls

In this course, Certificate in Cybersecurity Analysis (IIBA ®-CCA) Cybersecurity Risks and Controls, you’ll learn essential cybersecurity risks & control concepts critical to performing effective cybersecurity analysis work.

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Certificate in Cybersecurity Analysis (IIBA®-CCA): Data Security Concepts

In this course Certificate in Cybersecurity Analysis (IIBA ®-CCA) Data Security Concepts, you’ll learn essential concepts critical to performing effective cybersecurity analysis work.

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Certificate in Cybersecurity Analysis (IIBA®-CCA): Getting Started

In this course, Certificate in Cybersecurity Analysis (IIBA®- CCA): Getting Started, you’ll learn what cybersecurity is and its value to business efforts.

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Certification in Business Data Analytics (IIBA®-CBDA): Applying to the Organization

In this course, Certification in Business Data Analytics (IIBA®-CBDA): Applying to the Organization, you’ll learn how to apply business data analytics principles at an organizational level.

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Certification in Business Data Analytics (IIBA®- CBDA): The Domain Areas

This course walks you through the five business data analytics domains and the key tasks and techniques in each to drive successful business decision-making.

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Certification in Business Data Analytics (IIBA®-CBDA): Essential Data Analytics Concepts

In this course, Certification in Business Data Analytics (IIBA®-CBDA): Essential Data Analytics Concepts, you’ll learn the key vocabulary for data analytics work.

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Certification in Business Data Analytics (IIBA®-CBDA): Getting Started

In this course, Certification in Business Data Analytics (IIBA®- CBDA): Getting Started, you’ll learn what business data analytics is.

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Generative AI for Business Analysis

In this course, Generative AI for Business Analysis, you’ll learn to use artificial intelligence tools in daily business analysis work. 

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Intro to the Certification of Capability in Business Analysis (CCBA)

Introduction to the Certification of Capability in Business Analysis™ (CCBA®), is a great way to understand this valuable certification and how to successfully achieve this prestigious international recognition to use in your professional career.

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Intro to the Certified Business Analysis Professional™ (CBAP®) Certification

The Certified Business Analysis Professional® (CBAP®) certification is today’s top certification in business analysis. This course will introduce you to the certification, its requirements, and how to best prepare to earn this valuable certification.

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Introduction to the BABOK® Guide and Business Analysis Key Terms

This course will show you how to use the BABOK® guide by introducing you to the key vocabulary needed for successful business analysis work and your business analysis certification exams.

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Introduction to the Entry Certificate in Business Analysis (ECBA™) Certification

The Entry Certificate in Business Analysis™ (ECBA™) is one of the fastest growing certifications in business analysis to help advance your career. This course will introduce you to the certification, its requirements, and how to study for the exam.

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Managing Changing Requirements

This course will increase your requirements analysis skills by learning how to prioritize, approve, analyze and present changes and maintain your requirements.

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Modeling Requirements

The power of visually modeling requirements to get consensus, buy-in, and to help validate and verify requirements is a key skill any analyst should know to deliver quality requirements for successful solutions.

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The Value of Capturing Requirements

This course will help you identify the value of requirements and what to consider in a requirements package by understanding the change approach, formality and audiences for your change effort.

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Tracing and Leveraging Requirements

This course will help you improve your requirements analysis capabilities by helping you identify traceability and acceptance criteria for validating your requirements through to successful solutions.

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What is Business Intelligence

In this course you’ll learn to define business intelligence and why organizations need to incorporate “BI” as it is known into their organization.

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Certified Agile Professional Business Analyst

Earners of this certification have demonstrated a deep understanding of the Agile analysis mindset and most common Agile analysis techniques. The examination for this certification is based upon the Agile Extensions to the Business Analysis Body of Knowledge® (BABOK®) Guide, industry best practices, and the CAPe-BA training materials. As a certificate holder, current and prospective employers will recognize that earners have made a commitment to continuous learning and have dedicated time and energy to developing their craft as a business analyst or analysis professional.

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Facilitative Strategic Planning

Most strategic planning sessions fail before execution even starts—because teams leave with “big ideas” but no shared definition of the real problem, no clarity on what success looks like, and no tangible outputs to build projects around. In this session, you will walk through a fast, facilitation-first framework that turns a fuzzy topic into an executable plan in minutes: identify stakeholders, surface what’s working and what’s not, group and name the issues, then flip strategic challenges into clear opportunities.

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